REFUND AND CANCELLATION POLICY

Effective Date: [●]

This Refund and Cancellation Policy (“Policy”) applies to all purchases made on [www.afrowrenproductions.com.ng] (the “Website”) operated by Afro-Wren Productions Limited (“we”, “us”, or “our”).

By purchasing or enrolling in any course, training, or digital content on the Website, you acknowledge and agree to this Policy.

  1. GENERAL POLICY POSITION

All sales of online courses, digital training events, masterclasses, downloadable or streamed content or workshops, are final and non-refundable, except as expressly stated in this Policy or where required by applicable law.

  1. DIGITAL CONTENT & ONLINE COURSES

2.1 Once access to a Course has been granted, the transaction is deemed completed, and no refunds or cancellations shall be permitted.

2.2 This policy applies regardless of whether:

  • the course has been fully completed;
  • the participant accessed only part of the content; or
  • the participant failed to attend live sessions.
  1. LIMITED REFUND EXCEPTIONS

3.1 A refund may be considered only in the following circumstances:

(a) Duplicate Payment: Where a user is charged more than once for the same Course.

(b) Technical Failure Attributable to Us: Where a verifiable technical issue on our platform prevents access to the purchased Course and we are unable to resolve the issue within a reasonable time.

(c) Course Cancellation by Us: Where we cancel a Course entirely without offering a suitable alternative or rescheduling.

3.2 Refunds, where approved, shall be processed using the original payment method within a reasonable timeframe.

3.3 Refunds shall not be granted for:

  • change of mind or personal circumstances;
  • dissatisfaction with creative style or teaching approach;
  • failure to complete a Course;
  • lack of expected career, financial, or professional outcomes;
  • failure to review Course descriptions before purchase;
  • breach of our Terms of Use.
  1. LIVE TRAININGS, WORKSHOPS & EVENTS
  • For live or cohort-based trainings, cancellations by participants are not refundableonce registration is confirmed.

4.2 Where a live session is postponed or rescheduled, access shall automatically roll over to the new date.

  1. SUBSTITUTIONS & TRANSFERS

Course access is personal, and non-transferable. Substitution or transfer to another person is not permitted unless expressly approved in writing by us.

  1. DISCRETIONARY WAIVERS

We reserve the right, at our sole discretion, to offer partial refunds; issue credits; or grant alternative access, in exceptional circumstances. Such waivers do not constitute a precedent.

  1. FRAUD & ABUSE

We reserve the right to refuse refunds or cancel access where:

  • fraudulent activity is suspected;
  • payment disputes are raised in bad faith;
  • Course content is shared without authorisation.
  1. HOW TO REQUEST A REFUND (IF APPLICABLE)

All refund requests must be submitted in writing to support@afrowrenproductions.com within twenty-four (24) hours of purchase, with proof of payment and a clear explanation.

  1. CHANGES TO THIS POLICY

We may update this Policy from time to time. The version in force at the time of purchase shall apply.

  1. CONTACT DETAILS

For enquiries regarding this Policy, please contact us at support@afrowrenproductions.com.

 

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